HUMAN RESOURCE AND SUPPLY CHAIN STRATEGY TO IMPROVE COMPANY PERFORMANCE THROUGH ORGANIZATIONAL CAPABILITY IN PT POS INDONESIA
Growing services companies caused tightened business competition in the market for shipping goods and document packages. Providing the best service strategy and also presenting a variety of innovative services for delivering goods and documents attract many consumers. The research has a goal to test whether there is an influence between strategic human resource management (SHRM), and strategic supply chain management (SCM) through company capabilities on improving the performance of Indonesian Postal Companies in the Bekasi area. The research was conducted at the Head Office of PT Pos Indonesia Bekasi City. Questionnaires of each variable were distributed in form of questions that represent dimensions with a total sample of 156 respondents. To analyze data used SEM with help of AMOS software. Finally, the following research results were obtained: (1) implementation of SHRM has a positive and significant effect on organizational capability; (2) implementation of SCM strategies has a positive and significant effect on organization capability; (3) implementation of SHRM has a positive and significant effect on SCM strategy; (4) organizational capability has a positive and significant effect on company performance; (5) implementation of SCM strategy has a positive and significant effect on performance through organizational capabilities and (6) level of implementation of SHRM has a positive and significant effect on company performance through organizational capabilities. From the results of the study, it is suggested that organizations focus more on developing organizational capabilities, especially through strategic HRM as business partner and SCM strategy.