@misc{ais_repository_1082,
  title = {Customer Care Excellence: Meningkatkan Kinerja Perusahaan Melalui Pelayanan Prima Plus Analisis Kasus Jasa Raharja},
  author = {Freddy Rangkuti},
  year = {2020},
  publisher = {Gramedia Pustaka Utama},
  howpublished = {Repository AIS},
  note = {oai:ais:library-item:28697}
}