@misc{ais_repository_559,
  title = {Obtaining Value from Big Data for Service Systems, Volume II},
  author = {Stephen H. Kaisler and Frank Armour and J. Alberto Espinosa and William H. Money},
  year = {2020},
  publisher = {Business Expert Press},
  howpublished = {Repository AIS},
  note = {oai:ais:library-item:28625}
}